Core Concepts
Understanding Ongoing Monitoring is easier when divided into the following 3 units:Worklist
A workspace for setting ongoing monitoring policies and registering monitoring targets. You can manage multiple Worklists within one Project.
Monitor Record
User information registered as monitoring targets. ARGOS performs regular screening on these Monitor Records.
Matches
Match results that appear when regular screening is performed on monitoring targets. Compliance operations teams perform AML work by reviewing these Match results.
Ongoing Monitoring Workflow
Worklist Design
Goal: Define monitoring scope and thresholds to determine “what changes trigger alerts.”
- Thresholds specify matching score criteria (e.g., Open only if ≥ 90)
- Set operational criteria such as exact date of birth matching
- Set processing priority in order: Sanctions > PEP > Reputation
- Agree on responsible roles and SLA (e.g., first judgment within 1 business day after Open creation)
Confirm Monitoring Registration Targets
Goal: Confirm monitoring targets to determine “watchlist to compare regularly.”ARGOS allows monitoring target registration in 3 ways:
- Automatic registration after eKYC (Settings - Anti-Money Laundering - Ongoing Monitoring ON)
- Additional registration based on Submission ID
- Separate registration based on identity information
Periodic Screening & Open Matching
Goal: Perform matching on registered monitoring targets to determine “Match information requiring administrator review.”ARGOS re-screens all targets according to the set cycle, and when data changes are detected, creates alerts as Open matches.
Match Review (Judgment·Comment)
Goal: Determine “final match result” through administrator review of matches (OPEN).Open matches quickly verify facts and then judge as True Positive or False Positive.
Worklist Management
In Ongoing Monitoring, you can create multiple Worklists and operate different policies simultaneously.Key Indicators
| Indicator | Description |
|---|---|
| Total Worklists | Total number of Worklists operating in the currently selected project |
| Total Monitor Records | Total number of individuals (records) registered for monitoring within the selected Worklist scope |
| Open Matches | Number of matches requiring review that have not yet been judged (including reopened matches) |
| Review Completion Rate | Percentage of matches that were closed (judgment completed) among matches created/reopened during the selected period |
Worklist Creation Settings
1) Worklist Name
1) Worklist Name
Name to identify Monitor Records that will flow into the Worklist.
- KYC-KR-VIP-P-High-D2-v3
- Merchant-US-Standard-Low-D1-v1
2) Threshold Setting
2) Threshold Setting
Defines the match score (75–100) at which the system creates Open alerts.
- Recommended starting value: Start with ≥ 93, then fine-tune by 1–2 points while observing false positive patterns
- Operation tip: Adjust so that daily Open volume is within 80% of team processing capacity, considering review personnel and SLA
3) Birthdate Matching
3) Birthdate Matching
Uses DOB (date of birth) as a secondary key to reduce false positives from name similarity.
| Option | Description |
|---|---|
| 🔴 Strict | Exact match (YYYY-MM-DD). Recommended when false positive tolerance is low, such as sanctions, current PEP |
| 🔵 Recommended | Year only match (default). Balanced for multiple PEP/regulatory/reputation data |
| 🟡 Moderate | ±1 year allowed. Absorbs minor record errors |
| 🟠 Lenient | ±2/±3 years allowed. Use in markets with low DOB quality |
| 🟢 Flexible | ±4/±5 years allowed. Limited to special Worklists requiring maximum sensitivity |
4) Search Cycle
4) Search Cycle
Determines the re-screening execution cycle.
| Cycle | Description |
|---|---|
| 📅 Daily | Once per day (default, recommended). Does not miss frequent updates of sanctions·PEP·reputation data |
| 📅 Weekly | Once per week. Suitable for low-risk/inactive cohorts |
| 📆 Monthly | Once per month. Suitable for B2B partners with rare profile changes |
| 🌓 Half-Yearly | Once per half year. When regulatory expectations are low and audit trail acquisition is the goal |
| 🎯 Annual | Once per year. For legal minimum cycle compliance |
All screening tasks are executed at 19:00 GMT (04:00 AM Korea Time).
Monitor Record Management
The Monitoring Records screen is where you query, add, and manage targets (Records) registered in the worklist.
Record Status
| Status | Description | Action |
|---|---|---|
| Pending Screening | Upload complete, not yet screened | System will automatically screen if you wait |
| No Match | Screening complete, no match | Maintain monitoring only, no action needed |
| Match Open | 1 or more open matches (review needed) | Click card → Check match details and process |
| Review Completed | No open matches (including closed/discarded matches) | Record storage state |
Monitor Record Registration Methods
- Generate new
- Use submissionid
When there is no existing eKYC submission, you can incorporate externally collected targets into monitoring.A new submission ID is created and the entered identity information is registered as an Approved eKYC.
Match List Management
Match List is a screen that shows all match results that occur when a specific user matches lists such as sanctions, PEP, regulatory enforcement, reputation risk, POI, etc. in ARGOS Ongoing Monitoring.
Matches indicate “similarity possibility,” so compliance officer review is mandatory.
Match List Components
| Component | Description |
|---|---|
| 🧑💼 Name·Profile | Matched person/institution information |
| 🚦 Risk Level | High / Medium / Low |
| 🎯 Match Score | 0~100 (higher = greater match possibility ↑) |
| 📄 Report Download | View detailed evidence |
| 🛠️ Action Button | Open / True Positive / False Positive / Discarded |
| 📝 Memo Input Field | Record review reason and basis |
Match Status
🟡 Open
🟡 Open
Indicates that the monitoring target showed similarity above a certain level when compared with the list, resulting in a review pending status.Open status means review is needed, so it is important to start review immediately.
✅ True Positive (TP)
✅ True Positive (TP)
Review confirmed that the target is exactly the matched person/institution.
- Execute immediate actions such as offboarding, transaction restrictions, enhanced screening
- Must record initials, date, reason, and evidence links in memo
❌ False Positive (FP)
❌ False Positive (FP)
Review confirmed that the match is a different person/institution.
- Score may be high but decisively different target
- Recording mismatch basis in memo is useful for future audit response and system Threshold adjustment
🗑️ Discarded
🗑️ Discarded
Indicates that the match is no longer a meaningful review target.
- List was updated and item became unnecessary, or
- Policy criteria changed and item was excluded from match conditions
- Remove unnecessary items from queue to maintain efficient workflow
Match Reopening
Refers to already judged matches returning to “review (Open)” status again due to data updates or risk indicator changes.| Previous Judgment | Reopening Condition |
|---|---|
| True Positive | Always OPEN when related profile is updated |
| False Positive | Reopen only when match score rises |
No Longer a Match (Discard Logic)
When re-screening results show that a specific user no longer meets match conditions, it can be processed as 0.- In this case, the match should be organized as Discarded status.
- However, matches with no judgment history may be automatically deleted by the system.
Flowchart
Flowchart
Frequently Asked Questions
How do I prevent duplicate registration when operating multiple Worklists?
How do I prevent duplicate registration when operating multiple Worklists?
Since Worklists operate independently, the same user can enter multiple Worklists. To prevent this, establish a 1:1 mapping rule based on USER ID, and if purposes overlap, it’s good to merge Worklists or adjust filters.
If I lower the Threshold, alerts will be too many. What should I do when personnel is insufficient?
If I lower the Threshold, alerts will be too many. What should I do when personnel is insufficient?
It’s effective to raise the Threshold to reduce alert numbers, or separate low-risk groups into separate Worklists and check at low frequency only. If alerts accumulate to a level where SLA cannot be maintained, queue management reflecting priority (Sanctions > PEP > Reputation) is needed.
Is a match score of 100 always True Positive?
Is a match score of 100 always True Positive?
No. Scores only show similarity possibility, and final judgment requires operator review. For example, same names with the same nationality may be False Positive.
Can a match reopen after being judged as False Positive?
Can a match reopen after being judged as False Positive?
Yes. Past False Positives can also reopen (Open) when match scores rise again or data is updated. In this case, review again.
Do I have to write memos?
Do I have to write memos?
Yes. Memo writing is recommended for all judgments. This is an essential procedure for internal audit·regulatory audit response.