To take photos, both device (OS permission) and browser (site permission) must be allowed. If you select “Don’t Allow (Deny)” once, the browser cannot show the permission request popup again. Please follow the instructions below to re-enable permissions, then refresh the page.
Important Notice
- If shooting doesn’t work in the app/browser, please check both iPhone(iOS) / Android instructions below.
- After changing settings, you may need to fully close the app → restart or refresh the browser.
iOS / iPhone / iPad
Android
How to Re-enable Camera Permission on iPhone
1) Allow Website Camera Permission in Safari
Open the current page in Safari
Open the current page (service page) in Safari.
Tap the AA icon
Tap the 「AA」 icon on the left side of the address bar.
Select Website Settings
Select 「Website Settings」.
Allow camera permission
Change the 「Camera」 option to 「Allow」.
Refresh the page
Refresh the page and try shooting again.
2) Check Safari Camera Permission in iOS Settings
Open the Settings app
Open the 「Settings」 app on iPhone.
Select Safari
Scroll down and select 「Safari」.
Change camera permission
Find the 「Camera」 option and change it to 「Allow」 or 「Ask」.
Restart Safari
Close Safari completely, restart it, and revisit the page.
3) (For App Use) Allow iOS App Camera Permission
Go to Privacy & Security
Go to 「Settings」 → 「Privacy & Security」.
Select Camera
Select 「Camera」.
Allow app permission
Find your app name in the app list and turn the toggle ON.
Restart the app
Fully close the app, then restart it and try shooting.
Even when using an in-app browser (WebView), shooting is not possible if iOS app camera permission is turned off.
How to Re-enable Camera Permission on Android
1) Allow Site Camera Permission in Chrome
Launch Chrome app
Launch the Chrome app on Android.
Open Settings menu
Tap the 「⋮」 menu in the top right and select 「Settings」.
Go to Camera settings
Go to 「Site settings」 → 「Camera」.
Turn on global camera permission
Turn the top switch ON if it’s off.
Allow blocked site
Select the site from the 「Blocked」 list below and change it to 「Allow」.
Refresh the page
Return to the service page, refresh, and try shooting again.
2) Allow Android OS App Camera Permission
Open Settings app
Open the 「Settings」 app on Android.
Go to Apps menu
Go to 「Apps」 or 「Applications」 menu.
Select browser or app
Select your browser or service app.
Select Permissions menu
Tap 「Permissions」.
Allow camera permission
Change 「Camera」 to 「Allow only while using the app」 or 「Allow all the time」.
Restart the app
Fully close the app, then restart it and try shooting.
Menu names may vary depending on manufacturer/Android version, such as 「Security & Privacy」, 「Permission Manager」, etc.
Please Check After Changing Settings
Refresh the page
After allowing all permissions using the methods above, please refresh the page (F5 or pull to refresh).
Fully close app and restart
If you’re using an app, please fully close it from the recent apps list and restart.
Try another browser
If problems persist, try again in another browser (other than Chrome / Safari) or contact customer support.
This guide page is designed to supplement the technical limitation where browsers cannot re-request camera permission after it has been denied once. Please follow the steps above in order to use the service.
