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To take photos, both device (OS permission) and browser (site permission) must be allowed. If you select “Don’t Allow (Deny)” once, the browser cannot show the permission request popup again. Please follow the instructions below to re-enable permissions, then refresh the page.
Important Notice
  • If shooting doesn’t work in the app/browser, please check both iPhone(iOS) / Android instructions below.
  • After changing settings, you may need to fully close the app → restart or refresh the browser.

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How to Re-enable Camera Permission on iPhone

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1) Allow Website Camera Permission in Safari

1

Open the current page in Safari

Open the current page (service page) in Safari.
2

Tap the AA icon

Tap the 「AA」 icon on the left side of the address bar.
3

Select Website Settings

Select 「Website Settings」.
4

Allow camera permission

Change the 「Camera」 option to 「Allow」.
5

Refresh the page

Refresh the page and try shooting again.

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2) Check Safari Camera Permission in iOS Settings

1

Open the Settings app

Open the 「Settings」 app on iPhone.
2

Select Safari

Scroll down and select 「Safari」.
3

Change camera permission

Find the 「Camera」 option and change it to 「Allow」 or 「Ask」.
4

Restart Safari

Close Safari completely, restart it, and revisit the page.

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3) (For App Use) Allow iOS App Camera Permission

1

Go to Privacy & Security

Go to 「Settings」 → 「Privacy & Security」.
2

Select Camera

Select 「Camera」.
3

Allow app permission

Find your app name in the app list and turn the toggle ON.
4

Restart the app

Fully close the app, then restart it and try shooting.
Even when using an in-app browser (WebView), shooting is not possible if iOS app camera permission is turned off.
iOS camera permission settings guide

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Please Check After Changing Settings

1

Refresh the page

After allowing all permissions using the methods above, please refresh the page (F5 or pull to refresh).
2

Fully close app and restart

If you’re using an app, please fully close it from the recent apps list and restart.
3

Try another browser

If problems persist, try again in another browser (other than Chrome / Safari) or contact customer support. If the camera fails to open on Android or in an in-app browser (WebView), also see Android & WebView Camera Troubleshooting.
This guide page is designed to supplement the technical limitation where browsers cannot re-request camera permission after it has been denied once. Please follow the steps above in order to use the service.