Liveform Customization

Result page customization function allows you to customize the result page displayed to users after ID check authentication completion. You can provide clear and consistent brand experiences to users by configuring customized pages by language for each status: Approved, Rejected, and Pending.

Use Cases

Financial Service Brand Consistency Maintenance

Banks or fintech services can provide next step guidance (account opening, card issuance, etc.) along with welcome messages upon approval, and guide retry methods or customer center contact information upon rejection. For pending status, clearly guide additional document submission methods and expected processing time to alleviate customer anxiety.

Global Service Multi-country Support

Platforms providing international services can configure result pages in each country’s language to provide localized user experiences. User-friendly interfaces can be built by utilizing images and messages reflecting each region’s cultural characteristics.

E-commerce Platform Seller Onboarding

Online marketplaces can guide sales start guides and promotion benefits when seller authentication is completed, and provide improvement plans and reapplication procedures in detail upon rejection.

User Experience OptimizationResult pages are important touchpoints in the user journey. User satisfaction and service completion rates can be improved by providing appropriate emotional tone and follow-up action guidance for each status.

Step 1: Access Result Page Settings

Access the result page settings menu for the project in the dashboard to customize the ID check project’s result page.

Result page customization settings — Result Page Customization Settings Screen

Step 2: Status and Language Settings

Select the status and language combination to configure the result page.

Configurable by StatusIndividual settings are possible for each status: Approved, Rejected, and Pending, and different pages can be configured for all supported languages.

Setting	Description
Status & Language	Select by combining result status (approval/rejection/pending) and language to customize.
Preview Function	Can check results in real-time through the preview window on the right during settings.

Step 3: Visual Element Settings

Configure visual components for each result page.

Setting	Description
KYC Result Image	Upload images to display for each page to reflect brand identity.
Image Optimization	Recommended image specifications suitable for various devices and screen sizes.

Step 4: Text Content Writing

Write messages to deliver to users.

Field	Description	Limit
Main Text	Intuitive and clear main message appropriate for identity authentication results	Maximum 125 characters
Sub Text	Detailed information that supplements main text and guides user’s follow-up actions	Maximum 100 characters

Text Writing GuidelinesEnter main text and sub text for approval/pending/rejection status for each supported language (top right). Detailed rejection messages that users can see are not customizable.

After completing the detailed settings above, click Save.

Step 5: Testing and Optimization

After completing result page settings, you can verify and optimize in the following ways:

Test by Status

Check result pages through test submissions for each status.

Review Language Settings

Review page display in various language settings.

Check Brand Consistency

Check brand consistency of images and text.

Continuous Improvement

Continuously improve effectiveness by analyzing user behavior data and feedback.

Benefits of Result Page Customization

Brand Consistency

Provides user experience maintaining brand consistency.

Multi-country Support

Language-specific customized settings are possible for multi-country services.

User Satisfaction Improvement

Improves user satisfaction through status-optimized message delivery.

Service Completion Rate Improvement

Improves service completion rates through follow-up action guidance.

Liveform customization function is continuously being upgraded. We will provide identity authentication functions connected to your service through more diverse options.

Custom Theme (query string)

Custom Theme is not configured from this dashboard page. It is applied by appending query string parameters directly to the liveform URL.

In addition to result page customization, you can apply your brand colors to the liveform’s CTA buttons and positive action UI elements using the mainColor and innerColor query string parameters. This enables you to maintain consistent branding throughout the entire KYC flow.

Query string parameters

Parameter	Format	Description
`mainColor`	6-digit hex with `#` (e.g., `#AEFF00`)	Sets the primary color for CTA buttons and main action elements.
`innerColor`	6-digit hex with `#` (e.g., `#FFFFFF`)	Sets the inner (text/icon) color within CTA buttons and action elements.

The # prefix is required. Values without # (e.g., AEFF00) will not be applied correctly.
Must be encrypted for use. The values above must be included inside the encrypted parameter.

Example URL:

The Liveform URLs on this page are for US region projects. KR region projects use the host form-kr.argosidentity.com. See Regions for details.

https://form.argosidentity.com?pid={project_Id}&encrypted={'mainColor': '#AEFF00', 'innerColor': '#FFFFFF'}

The content inside encrypted must be encrypted. The URL above is shown unencrypted for illustration only.

Color preview

mainColor: #AEFF00

innerColor: #FFFFFF

Liveform with Custom Theme applied (mainColor: #AEFF00, innerColor: #FFFFFF)

What changes

`mainColor` — affected elements by screen

Show Detailed mainColor application scope

Screen	Affected element
Start page (`/main`)	Start / Submit button (gradient background)
ID card capture (`/shoot-id-card`)	Capture button, front-side direction label color, capture guide (positive slide background, icon stroke)
ID card back capture (`/shoot-id-card-back`)	Capture button, capture guide (positive slide background, icon stroke)
ID card review (`/id-card-review`)	Submit / Re-capture button
Knowledge-Based form (`/knowledge-form`)	Next step button
Additional info form (`/additional-form`)	Submit button
Address search (`/address`)	Select button, map pin icon background, “Change address” link text color
Selfie capture — passive (`/shoot-face`)	Guide text, progress status text
Active Liveness guide (`/active-liveness-guide`)	Step guide text and icon colors
Submission result (`/submission-result`)	Retry / Done button, result status icon (approved)
Face Auth (`/face-auth`, `/face-auth-result`)	Start button, result confirmation button
Error page (`/error-page`)	Restart / Retry button (refresh, not-allow-file-upload types only)
PC QR scan page	Page background gradient, QR code corner border color
Alert popups (all screens)	Success icon only (`success` type); error / warning / info icons are not affected
SVG icons (all screens)	Positive theme gradient icons (e.g., ShieldCheck)

`innerColor` — affected elements

Show Detailed innerColor application scope

Screen	Affected element
All screens — CTA buttons	Button text color (not applied when `innerColor` is `#FFFFFF` or `#FFF`)
All screens — Header	Currently selected language button text color
ID card capture guide	Positive slide notice text color

Not affected

Element	Reason
Negative indicators (Rejected, Warning icons)	Fixed to negative theme colors
Error / Warning / Info alert popup icons	Fixed to their respective theme colors
Black body text	Not targeted by Custom Theme
ID card back-side direction label	Fixed to pink color

Custom Theme currently applies only to positive action elements such as CTA buttons and approval-related UI. Negative indicators (rejected, warning) and existing black text are not affected. Support for these elements is planned for a future update.

You can easily test Custom Theme parameters using the Query String Encryption/Decryption Tool in the dashboard under Project Settings > Project Info.

Project Information

View branding and Return URL settings.

Liveform Language Support

View list of languages supported by liveform.

Return URL Guide

Learn how to configure Return URLs.

Dashboard Overview

Statistics

Pre-verification List

User Submissions

Session Journey

AML Data

Event Log

Add-on

Project Management

Profile Options

Industry KYC Setup Guide

Use Cases

Step 1: Access Result Page Settings

Step 2: Status and Language Settings

Step 3: Visual Element Settings

Step 4: Text Content Writing

Step 5: Testing and Optimization

Benefits of Result Page Customization

Brand Consistency

Multi-country Support

User Satisfaction Improvement

Service Completion Rate Improvement

Custom Theme (query string)

Query string parameters

Color preview

What changes

`mainColor` — affected elements by screen

`innerColor` — affected elements

Not affected

Project Information

Liveform Language Support

Return URL Guide

​Use Cases

​Step 1: Access Result Page Settings

​Step 2: Status and Language Settings

​Step 3: Visual Element Settings

​Step 4: Text Content Writing

​Step 5: Testing and Optimization

​Benefits of Result Page Customization

Brand Consistency

Multi-country Support

User Satisfaction Improvement

Service Completion Rate Improvement

​Custom Theme (query string)

​Query string parameters

​Color preview

​What changes

​mainColor — affected elements by screen

​innerColor — affected elements

​Not affected

​Related Documentation

Project Information

Liveform Language Support

Return URL Guide

Use Cases

Step 1: Access Result Page Settings

Step 2: Status and Language Settings

Step 3: Visual Element Settings

Step 4: Text Content Writing

Step 5: Testing and Optimization

Benefits of Result Page Customization

Custom Theme (query string)

Query string parameters

Color preview

What changes

`mainColor` — affected elements by screen

`innerColor` — affected elements

Not affected

Related Documentation