Documentation Index
Fetch the complete documentation index at: https://developers.argosidentity.com/llms.txt
Use this file to discover all available pages before exploring further.
Rejected Codes and Comments
| Code | Description |
|---|---|
id_image_invalidImage | ID document not detected. Please take a clear picture of your ID document. |
id_image_invalidId | Invalid ID document. Please resubmit with a valid ID document. |
id_image_error | Failed to upload the ID image. Please retry the KYC process. |
id_image_badImage | Unable to read the ID image. Please ensure the image is clear and resubmit. |
id_info_dataMismatch | Entered information does not match the ID document. |
id_info_blacklist | KYC is not accepted from country as per policy. |
id_info_notOfAge | KYC is not accepted for individuals under 13 years old. |
duplicate_user | A user has been duplicated as a result of identification. |
duplicated_user_PII_exact | A user’s personal identity information has been duplicated as a result of identification. |
duplicated_face | A duplicate user has been identified through face matching. |
too_many_retry | Multiple invalid KYC attempts detected. |
blacklistCountry | KYC is not accepted from country as per policy. |
under_ageLimit | KYC is not accepted for individuals under 13 years old. |
invalid_acceptedID | Invalid ID type. Please resubmit with a valid ID document. Refer to the submission page for accepted IDs. |
no-date-of-birth | There is no date of birth information on the ID. |
expired_id | ID cards have already expired. |
automatic_verification_fail | Verification failed - submitted data didn’t meet quality requirements. Try again with clear, well‑lit shots, and contact support if issues continue. |
address_image_invalidImage | Invalid proof of address. It must include your full name and address. Examples: utility bill, bank statement, residency certificate. |
address_image_error | Failed to upload the proof of address image. Please retry. |
address_image_badImage | Unable to read the proof of address image. Please ensure the image is clear and resubmit. |
address_info_expiredDocument | Proof of address is expired. It must be issued within the last 6 months. |
address_info_dataMismatch | Entered information does not match the proof of address. |
applied_custom_policy | KYC result has been determined as rejected due to the applied custom policy. |
other | Comments added manually by the reviewer during manual review. |
Retry Codes
A retry is triggered when a verification step fails during the KYC flow. The retry limits per verification flow are as follows:- ID Document: Up to 3 retries. Exceeding the limit results in a
too_many_retryrejection. - Knowledge Based: Up to 5 retries. Exceeding the limit results in a
too_many_retryrejection. - FaceAuth: No retries are allowed. A single failure leads to immediate rejection (
too_many_retryis not triggered).
| retryCode | ID Document | Knowledge Based | FaceAuth | Description |
|---|---|---|---|---|
| recognition_fail | O | X | X | The system failed to recognize the ID document. |
| expired_id | O | X | X | The ID document has passed its expiry date. |
| document_expired | O | X | X | The submitted document is expired. |
| invalid_back_document | O | X | X | Front and back image information does not match. |
| invalid_dual_side | O | X | X | Both sides of the document were not recognized correctly. |
| document_country_mismatch | O | X | X | Document country does not match. |
| glare_detected | O | X | X | Glare detected on the image. |
| image_too_blurry | O | X | X | The image is too blurry. |
| recaptured_document | O | X | X | The document image was recaptured. |
| screen_detected | O | X | X | A screen was detected in the image. |
| black_white_document | O | X | X | The document is black and white. |
| missing_birth_date | O | X | X | Date of birth is missing. |
| document_name_mismatch | O | X | X | The name on the document does not match. |
| document_dob_mismatch | O | X | X | The date of birth on the document does not match. |
| image_forgery | O | X | X | The image is forged. |
| text_forgery | O | X | X | The text is forged. |
| feature_verification_failed | O | X | X | Feature verification failed. |
| image_edited | O | X | X | The image has been edited. |
| fake_id | O | X | X | The ID is fake. |
| artificial_image | O | X | X | The image has been artificially altered. |
| artificial_text | O | X | X | The text has been artificially altered. |
| check_digit_failed | O | X | X | Check digit verification failed. |
| physicial_document_missing | O | X | X | The physical document is missing. |
| missing_expiry_date | O | X | X | The expiry date information is missing. |
| missing_issue_date | O | X | X | The issue date information is missing. |
| missing_document_number | O | X | X | The document number information is missing. |
| missing_personal_number | O | X | X | The personal number information is missing. |
| missing_name | O | X | X | The name information is missing. |
| bank_authentication_fail | O | X | X | Both authentication code and name verification failed. |
| bank_authentication_code_fail | O | X | X | Authentication code verification failed. |
| bank_authentication_name_fail | O | X | X | Name verification failed. |
| blacklist_country | O | O | X | The issuing country is on the blacklist. |
| mrz_protocol_fail | O | X | X | MRZ protocol could not be recognized. |
| Identity_verification_fail | O | X | X | ID identity verification failed. |
| barcode_protocol_fail | O | X | X | Barcode protocol recognition failed. |
| no_face | O | O | O | No face detected in the selfie. |
| face_compare_underscore | O | O | O | Face comparison score is below the threshold. |
| face_compare_fail | O | O | O | Unable to continue with the face comparison. |
| face_occluded | O | O | O | The face is occluded and cannot be identified. |
| Id_livness_fail | O | X | X | ID Liveness check failed. |
| liveness_error | O | O | O | An error occurred during the Liveness check. |
| liveness_fail | O | O | O | Passive Liveness score is below the threshold. |
| liveness_fail_active | O | O | O | Active Liveness score is below the threshold. |
| too_many_retry | O | O | X | The number of retries has been exceeded. |
| VERIFICATION_CODE_MISS_MATCH | X | O | X | The verification code does not match the entered code. |