Workflow Automation

If your team spends time manually reviewing documents — checking fields, validating data, screening names — Omni can automate much of that work. This guide helps you think through how to convert your existing Standard Operating Procedures (SOPs) into Omni workflows.

Identifying Automation Opportunities

Not every process is a good fit for automation. Look for these signs that your manual review process is ready for Omni:

Signal	Why It Matters
Repetitive checks	The same verification steps are applied to every document
Consistent criteria	Pass/fail decisions follow defined rules, not subjective judgment
High volume	Your team processes dozens or hundreds of documents per day/week
Human error risk	Fatigue or inconsistency leads to missed issues
Structured inputs	Documents follow a predictable format (invoices, registration certificates, forms)

Common Processes That Omni Can Automate

Invoice verification — Checking amounts, dates, vendor details, line item totals
Vendor onboarding — Validating business registration documents and screening against AML watchlists
Compliance form review — Verifying required fields are present and valid
Business registration validation — Extracting and cross-checking company details
Contract review — Checking key terms, dates, and party information
Employee document checks — Validating submitted certifications, licenses, or identification documents

Omni works best with processes that have clear, documentable rules. If your review process relies heavily on subjective judgment or institutional knowledge that cannot be written down, it may need to be partially automated rather than fully automated.

Mapping Your SOP to an Omni Workflow

Follow these five steps to convert a manual process into an Omni workflow.

Document Your Current Manual Process

Before building anything in Omni, write down exactly how your team currently handles the review:

Who performs the review?
What documents do they receive?
What do they check on each document?
What decisions do they make (approve, reject, escalate)?
Where do results go after the review?

This becomes your baseline. You will translate each of these into Omni configuration.

Identify the Input Documents

List every document type that gets submitted for review. Be specific:

Is it a PDF invoice? A scanned business registration certificate? A spreadsheet?
Are there multiple documents per case, or just one?
Do documents need to be cross-referenced against each other?

Omni supports PDF, DOCX, XLSX, PPTX, images (JPG, JPEG, PNG, GIF, BMP, WEBP, TIF, TIFF), TXT, MD, MARKDOWN, CSV, HTML, HTM, and EML. There is no per-folder count limit; what is capped is the 100MB of uploads per profile. Use folders to organize documents by type.

Define Pass/Fail Criteria

For each check your team performs, write down the exact criteria:

What makes a document acceptable? (e.g., “All required fields are present and the total matches line items”)
What makes a document rejected? (e.g., “Invoice date is in the future” or “Business registration is expired”)
What triggers escalation to a senior reviewer? (e.g., “AML screening returns a match” or “Key fields are unreadable”)

These criteria become the decision logic in your Omni policy.

Write It as a Natural Language Policy

Combine the checks and criteria from the previous steps into a structured policy statement. Use numbered steps and explicit language.Template:

Review the submitted [document type] by performing the following checks:
1. Extract [list of fields] from the document
2. Verify that [specific condition]
3. Check that [another condition]
4. [Additional verification steps]

Decision criteria:
- APPROVE if all checks pass and all required fields are present
- REJECT if [specific failure conditions]
- FLAG for manual review if [ambiguous conditions]

See the Policy Writing Guide for detailed examples and best practices.

Define What Data You Need Extracted

Decide what structured data your downstream systems need from each review. This becomes your output schema.Ask yourself:

What fields does your backend system expect?
Do you need the raw extracted values, or just the pass/fail result?
Should the output include reasons for the decision?

Design the JSON output schema to match these requirements exactly.

Real-World Examples

These examples show how manual review processes translate into Omni workflows.

Example 1: Invoice Review

Before: Manual Process

A finance team member opens each invoice PDF, manually checks:

Vendor name and invoice number are present
Invoice date is reasonable (not in the future, not older than 90 days)
Line item amounts add up to the stated total
Tax calculations are correct
No duplicate invoice numbers in the system

Time per invoice: 5-10 minutes. Error rate: ~3% (missed calculation errors, overlooked duplicates).

After: Omni Workflow

Policy:

Verify the submitted invoice document by:
Extracting vendor name, invoice number, invoice date, line items, subtotal, tax, and total amount
Verifying all required fields are present and non-empty
Validating that the invoice date is not in the future and not older than 90 days
Checking that the sum of line item amounts equals the stated subtotal
Verifying that tax is calculated correctly based on the subtotal
Approve if all checks pass; reject if amounts do not match or required fields are missing; flag for manual review if date is borderline

Engines: Text Verifier (extract and validate all fields)Output schema:

{
  "invoice": {
    "vendorName": "string",
    "invoiceNumber": "string",
    "invoiceDate": "string",
    "lineItems": ["string"],
    "subtotal": "number",
    "tax": "number",
    "totalAmount": "number"
  },
  "validation": {
    "allFieldsPresent": "boolean",
    "dateValid": "boolean",
    "amountsMatch": "boolean",
    "taxCorrect": "boolean"
  },
  "decision": {
    "result": "APPROVE | REJECT | MANUAL_REVIEW",
    "verificationStatus": "verified | pending_review | rejected",
    "reasons": ["string"]
  }
}

Result: Review time drops from 5-10 minutes to seconds for straightforward invoices. The team only handles flagged cases manually.

Example 2: Vendor Onboarding

Before: Manual Process

When a new vendor is onboarded, a compliance officer:

Reviews the business registration certificate for company name, registration number, and incorporation date
Verifies the representative’s identity document
Manually searches the representative’s name in AML/sanctions databases
Cross-checks company details across documents
Records the results in a spreadsheet

Time per vendor: 20-30 minutes. Bottleneck: AML search is slow and manual lookup is error-prone.

After: Omni Workflow

Policy:

Verify vendor onboarding documents by:
Extracting company name, registration number, incorporation date, and representative name from the business registration certificate
Screening the representative's name against AML/sanctions watchlists
Cross-validating the representative name between the business registration and any submitted identity documents
Checking that the business registration is not expired
Approve if no AML matches found, all fields are consistent, and registration is valid; reject if AML screening returns a high-risk match; flag for manual review if AML returns a partial match or fields are inconsistent

Engines: Text Verifier + AML Search - PersonOutput schema:

{
  "company": {
    "name": "string",
    "registrationNumber": "string",
    "incorporationDate": "string",
    "representativeName": "string"
  },
  "amlScreening": {
    "screened": "boolean",
    "matchFound": "boolean",
    "riskLevel": "string",
    "matchDetails": "string"
  },
  "validation": {
    "fieldsConsistent": "boolean",
    "registrationValid": "boolean"
  },
  "decision": {
    "result": "APPROVE | REJECT | MANUAL_REVIEW",
    "verificationStatus": "verified | pending_review | rejected",
    "reasons": ["string"]
  }
}

Result: AML screening is automated and instant. Clean cases are auto-approved. The compliance officer focuses only on flagged vendors.

Example 3: Compliance Document Check

Before: Manual Process

A compliance team reviews submitted regulatory documents:

Checks that all required sections are present (header, signature, dates, license numbers)
Verifies expiration dates are in the future
Confirms the document is addressed to the correct entity
Validates that reference numbers match internal records

Time per document: 10-15 minutes. Risk: Expired documents occasionally slip through during high-volume periods.

After: Omni Workflow

Policy:

Review the submitted compliance document by:
Extracting the document type, issuing authority, issue date, expiration date, license number, and entity name
Verifying that all required sections are present: header, body, signature block, and dates
Checking that the expiration date is in the future
Validating that the entity name matches the expected entity
Approve if all sections are present, the document is not expired, and entity names match; reject if the document is expired or missing required sections; flag for manual review if the entity name is a partial match

Engines: Text Verifier (validate completeness and field correctness)Output schema:

{
  "document": {
    "type": "string",
    "issuingAuthority": "string",
    "issueDate": "string",
    "expirationDate": "string",
    "licenseNumber": "string",
    "entityName": "string"
  },
  "validation": {
    "allSectionsPresent": "boolean",
    "notExpired": "boolean",
    "entityNameMatch": "boolean"
  },
  "decision": {
    "result": "APPROVE | REJECT | MANUAL_REVIEW",
    "verificationStatus": "verified | pending_review | rejected",
    "reasons": ["string"]
  }
}

Result: Expired documents are caught automatically. Reviewers only handle edge cases where names partially match or sections are ambiguous.

Designing Effective Output Schemas

Your output schema determines what structured data you get back from each analysis. Design it with your downstream systems in mind. Every output schema should include these three blocks:

Block	Purpose	Example Fields
Extracted data	Raw values pulled from documents	`vendorName`, `invoiceNumber`, `registrationDate`
Validation results	Per-check pass/fail with reasons	`amountsMatch`, `dateValid`, `fieldsConsistent`
Decision	Final verdict and routing state	`result`, `verificationStatus`, `reasons`

If you omit the decision block, you will need to write your own decision logic based on the raw validation results. Including a decision block lets the AI agent make the final call based on your policy criteria.

Routing on the result

Split your downstream handling on the single top-level verificationStatus in the analysis response.

Value	Recommended action
`verified`	Auto-accept and record in your systems
`pending_review`	Send to a human queue, with the extracted data and the reasons
`rejected`	Deny or escalate per your policy

Omni does not replace your review team. The point is to clear the clear-cut cases and send only the ambiguous ones to a person. The levels of verdict, the approval conditions to use alongside confidence, and what to show a reviewer are collected in reading analysis results.

Track the share of each status and how it differs from your manual decisions. When the pending_review or rejected rate drifts from what you expect, adjust the policy wording or the output schema.

Measuring Success

After deploying an Omni workflow, track these metrics to measure impact:

Metric	How to Measure	Target
Review time reduction	Average time per case before vs. after	50-80% reduction for auto-approved cases
Error rate	Percentage of incorrect decisions (compare Omni results against manual spot-checks)	Equal to or lower than manual error rate
Throughput	Cases processed per day/week	Significant increase due to auto-processing
Escalation rate	Percentage of cases routed to human review	Should decrease over time as you refine policies

Recommended Rollout Approach

Pilot with a Single Workflow

Pick your highest-volume, most rule-based review process. Create an Omni workflow for it and run it in parallel with your manual process for 1-2 weeks.

Compare Results

Check Omni’s decisions against your team’s manual decisions. Look for disagreements and investigate whether Omni or the human reviewer was correct.

Refine the Policy

Based on the comparison, adjust your policy language, output schema, or score thresholds. Small changes often produce significant improvements.

Expand Gradually

Once accuracy is validated, let Omni handle the process end-to-end. Then move on to automating additional review processes.

Getting Started

Workflow Templates (Coming soon)

Identifying Automation Opportunities

Common Processes That Omni Can Automate

Mapping Your SOP to an Omni Workflow

Real-World Examples

Example 1: Invoice Review

Example 2: Vendor Onboarding

Example 3: Compliance Document Check

Designing Effective Output Schemas

Routing on the result

Measuring Success

Recommended Rollout Approach

What’s Next?

Creating a Workflow

Policy Writing Guide

​Identifying Automation Opportunities

​Common Processes That Omni Can Automate

​Mapping Your SOP to an Omni Workflow

​Real-World Examples

​Example 1: Invoice Review

​Example 2: Vendor Onboarding

​Example 3: Compliance Document Check

​Designing Effective Output Schemas

​Routing on the result

​Measuring Success

​Recommended Rollout Approach

​What’s Next?

Creating a Workflow

Policy Writing Guide

Identifying Automation Opportunities

Common Processes That Omni Can Automate

Mapping Your SOP to an Omni Workflow

Real-World Examples

Example 1: Invoice Review

Example 2: Vendor Onboarding

Example 3: Compliance Document Check

Designing Effective Output Schemas

Routing on the result

Measuring Success

Recommended Rollout Approach

What’s Next?