Create and Retry
The webhook will be triggered upon the submission’s initial creation. Additionally, the event will be triggered if it occurs during the retry of the KYC submission process.
Webhook: created
Webhook trigger type - created
indicates that the submission was created initially.
Unique identifier for each KYC submission
Object containing KYC submission results, first initial status is created.
Object containing custom field (cf1, cf2, cf3) data
Unique identifier for the KYC submitter defined by the client
Token ID used when submitting via live form in private mode
The code describing the reason behind the retry
Attempt to determine the submitter count
Submitter’s IP address
Webhook: retry
Webhook trigger type - retry
indicates that the retry triggerred during the submission.
Unique identifier for each KYC submission
Object containing custom field (cf1, cf2, cf3) data
Unique identifier for the KYC submitter defined by the client
Token ID used when submitting via live form in private mode
Submitter’s IP address
The code describing the reason behind the retry
Attempt to determine the submitter count
Retry Code
retryCode | ID document | Knowledge Based | Description |
---|---|---|---|
recognition_fail | O | X | The system failed to verify the submitter’s identification. |
expired_id | O | X | The ID card is outdated. |
document_expired | O | X | The document is outdated. |
invalid_back_document | O | X | Front and back side image mismatch. |
invalid_dual_side | O | X | There is an error in the dual-sided document. |
document_country_mismatch | O | X | The document country does not match. |
glare_detected | O | X | Detected glare from id or document |
image_too_blurry | O | X | The image is excessively blurry. |
recaptured_document | O | X | A document that has been recaptured. |
screen_detected | O | X | From the image, a screen was identified. |
black_white_document | O | X | The colour that was detected is exclusively black and white. |
missing_birth_date | O | X | The value of the birth date was missed. |
document_name_mismatch | O | X | The name in the document does not match. |
document_dob_mismatch | O | X | The date of birth in the document does not match. |
image_forgery | O | X | The image is fraudulent. |
text_forgery | O | X | The text is fraudulent. |
feature_verification_failed | O | X | Verification of the feature was unsuccessful. |
image_edited | O | X | The image is an edited image. |
fake_id | O | X | The ID is fake. |
artificial_image | O | X | This is an artificial image. |
artificial_text | O | X | This is an artificial text. |
check_digit_failed | O | X | Unable to check the digit. |
physical_document_missing | O | X | The physical document is missing. |
missing_expiry_date | O | X | The expiry date data is missing. |
missing_issue_date | O | X | The issue date data is missing. |
missing_document_number | O | X | The document number data is missing. |
missing_personal_number | O | X | The personal number(ID number) data is missing. |
missing_name | O | X | The name data is missing. |
bank_authentication_fail | O | X | Both the authentication code number and name did not match. |
bank_authentication_code_fail | O | X | The authentication code number did not match. |
bank_authentication_name_fail | O | X | The name does not match. |
blacklist_country | O | O | The country was identified as a blacklist by the system based on Issuing Country. |
mrz_protocol_fail | O | X | The system was unable to retrieve the appropriate MRZ protocol. |
Identity_verification_fail | O | X | System failure to verify ID. |
barcode_protocol_fail | O | X | The system was unable to retrieve the appropriate barcode. |
no_face | O | O | Face cannot be identified |
face_compare_underscore | O | O | Face compare scores were incapable of attaining a standard. |
face_compare_fail | O | O | Unable to continue with the face comparison. |
face_occluded | O | O | Unable to confirm that the face was hidden. |
Id_livness_fail | O | X | The score for ID liveliness was less than what is expected. |
liveness_error | O | O | Unable to proceed with the liveness. |
liveness_fail | O | O | The score for passive liveness was less than what is expected. |
liveness_fail_active | O | O | The score for active liveness was less than what is expected. |
too_many_retry | O | O | Retry count has already exceeded the maximum. |
VERIFICATION_CODE_MISS_MATCH | X | O | The verification code does not match the inputted code. |