CodeDescription
id_image_invalidImageID document not detected. Please take a clear picture of your ID document.
id_image_invalidIdInvalid ID document. Please resubmit with a valid ID document.
id_image_errorFailed to upload the ID image. Please retry the KYC process.
id_image_badImageUnable to read the ID image. Please ensure the image is clear and resubmit.
id_info_dataMismatchEntered information does not match the ID document.
id_info_blacklistKYC is not accepted from country as per policy.
id_info_notOfAgeKYC is not accepted for individuals under 13 years old.
duplicate_userA user has been duplicated as a result of identification.
duplicated_faceA duplicate user has been identified through face matching.
too_many_retryMultiple invalid KYC attempts detected.
blacklistCountryKYC is not accepted from country as per policy.
under_ageLimitKYC is not accepted for individuals under 13 years old.
invalid_acceptedIDInvalid ID type. Please resubmit with a valid ID document. Refer to the submission page for accepted IDs.
no-date-of-birthThere is no date of birth information on the ID.
expired_idID cards have already expired.
address_image_invalidImageInvalid proof of address. It must include your full name and address. Examples: utility bill, bank statement, residency certificate.
address_image_errorFailed to upload the proof of address image. Please retry.
address_image_badImageUnable to read the proof of address image. Please ensure the image is clear and resubmit.
address_info_expiredDocumentProof of address is expired. It must be issued within the last 6 months.
address_info_dataMismatchEntered information does not match the proof of address.
timeoutKYC rejected due to timeout.
otherComments added manually by the reviewer during manual review.