Data Structure Guide
Rejected Codes and Comments
Provides a list of rejection codes and comments generated during the KYC process.
Code | Description |
---|---|
id_image_invalidImage | ID document not detected. Please take a clear picture of your ID document. |
id_image_invalidId | Invalid ID document. Please resubmit with a valid ID document. |
id_image_error | Failed to upload the ID image. Please retry the KYC process. |
id_image_badImage | Unable to read the ID image. Please ensure the image is clear and resubmit. |
id_info_dataMismatch | Entered information does not match the ID document. |
id_info_blacklist | KYC is not accepted from country as per policy. |
id_info_notOfAge | KYC is not accepted for individuals under 13 years old. |
duplicate_user | A user has been duplicated as a result of identification. |
duplicated_face | A duplicate user has been identified through face matching. |
too_many_retry | Multiple invalid KYC attempts detected. |
blacklistCountry | KYC is not accepted from country as per policy. |
under_ageLimit | KYC is not accepted for individuals under 13 years old. |
invalid_acceptedID | Invalid ID type. Please resubmit with a valid ID document. Refer to the submission page for accepted IDs. |
no-date-of-birth | There is no date of birth information on the ID. |
expired_id | ID cards have already expired. |
address_image_invalidImage | Invalid proof of address. It must include your full name and address. Examples: utility bill, bank statement, residency certificate. |
address_image_error | Failed to upload the proof of address image. Please retry. |
address_image_badImage | Unable to read the proof of address image. Please ensure the image is clear and resubmit. |
address_info_expiredDocument | Proof of address is expired. It must be issued within the last 6 months. |
address_info_dataMismatch | Entered information does not match the proof of address. |
timeout | KYC rejected due to timeout. |
other | Comments added manually by the reviewer during manual review. |