> ## Documentation Index > Fetch the complete documentation index at: https://developers.argosidentity.com/llms.txt > Use this file to discover all available pages before exploring further. # Rejected Codes and Retry Codes > Provides a list of rejection codes and comments, as well as retry codes generated during the KYC process.
## Rejected Codes and Comments
| Code | Description | | ------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------- | | `id_image_invalidImage` | ID document not detected. Please take a clear picture of your ID document. | | `id_image_invalidId` | Invalid ID document. Please resubmit with a valid ID document. | | `id_image_error` | Failed to upload the ID image. Please retry the KYC process. | | `id_image_badImage` | Unable to read the ID image. Please ensure the image is clear and resubmit. | | `id_info_dataMismatch` | Entered information does not match the ID document. | | `id_info_blacklist` | KYC is not accepted from country as per policy. | | `id_info_notOfAge` | KYC is not accepted for individuals under 13 years old. | | `duplicate_user` | A user has been duplicated as a result of identification. | | `duplicated_user_PII_exact` | A user's personal identity information has been duplicated as a result of identification. | | `duplicated_face` | A duplicate user has been identified through face matching. | | `too_many_retry` | Multiple invalid KYC attempts detected. | | `blacklistCountry` | KYC is not accepted from country as per policy. | | `under_ageLimit` | KYC is not accepted for individuals under 13 years old. | | `invalid_acceptedID` | Invalid ID type. Please resubmit with a valid ID document. Refer to the submission page for accepted IDs. | | `no-date-of-birth` | There is no date of birth information on the ID. | | `expired_id` | ID cards have already expired. | | `automatic_verification_fail` | Verification failed - submitted data didn’t meet quality requirements. Try again with clear, well‑lit shots, and contact support if issues continue. | | `address_image_invalidImage` | Invalid proof of address. It must include your full name and address. Examples: utility bill, bank statement, residency certificate. | | `address_image_error` | Failed to upload the proof of address image. Please retry. | | `address_image_badImage` | Unable to read the proof of address image. Please ensure the image is clear and resubmit. | | `address_info_expiredDocument` | Proof of address is expired. It must be issued within the last 6 months. | | `address_info_dataMismatch` | Entered information does not match the proof of address. | | `applied_custom_policy` | KYC result has been determined as rejected due to the applied custom policy. | | `other` | Comments added manually by the reviewer during manual review. |
## Retry Codes A retry is triggered when a verification step fails during the KYC flow. The retry limits per verification flow are as follows: * **ID Document**: Up to 3 retries. Exceeding the limit results in a `too_many_retry` rejection. * **Knowledge Based**: Up to 5 retries. Exceeding the limit results in a `too_many_retry` rejection. * **FaceAuth**: No retries are allowed. A single failure leads to immediate rejection (`too_many_retry` is not triggered). In the table below, **O / X** indicates whether the retry code can occur in each verification flow. The FaceAuth column reflects the selfie process scope (Active/Passive Liveness, face comparison, face occlusion detection, etc.).
| retryCode | ID Document | Knowledge Based | FaceAuth | Description | | -------------------------------- | ----------- | --------------- | -------- | --------------------------------------------------------- | | recognition\_fail | O | X | X | The system failed to recognize the ID document. | | expired\_id | O | X | X | The ID document has passed its expiry date. | | document\_expired | O | X | X | The submitted document is expired. | | invalid\_back\_document | O | X | X | Front and back image information does not match. | | invalid\_dual\_side | O | X | X | Both sides of the document were not recognized correctly. | | document\_country\_mismatch | O | X | X | Document country does not match. | | glare\_detected | O | X | X | Glare detected on the image. | | image\_too\_blurry | O | X | X | The image is too blurry. | | recaptured\_document | O | X | X | The document image was recaptured. | | screen\_detected | O | X | X | A screen was detected in the image. | | black\_white\_document | O | X | X | The document is black and white. | | missing\_birth\_date | O | X | X | Date of birth is missing. | | document\_name\_mismatch | O | X | X | The name on the document does not match. | | document\_dob\_mismatch | O | X | X | The date of birth on the document does not match. | | image\_forgery | O | X | X | The image is forged. | | text\_forgery | O | X | X | The text is forged. | | feature\_verification\_failed | O | X | X | Feature verification failed. | | image\_edited | O | X | X | The image has been edited. | | fake\_id | O | X | X | The ID is fake. | | artificial\_image | O | X | X | The image has been artificially altered. | | artificial\_text | O | X | X | The text has been artificially altered. | | check\_digit\_failed | O | X | X | Check digit verification failed. | | physicial\_document\_missing | O | X | X | The physical document is missing. | | missing\_expiry\_date | O | X | X | The expiry date information is missing. | | missing\_issue\_date | O | X | X | The issue date information is missing. | | missing\_document\_number | O | X | X | The document number information is missing. | | missing\_personal\_number | O | X | X | The personal number information is missing. | | missing\_name | O | X | X | The name information is missing. | | bank\_authentication\_fail | O | X | X | Both authentication code and name verification failed. | | bank\_authentication\_code\_fail | O | X | X | Authentication code verification failed. | | bank\_authentication\_name\_fail | O | X | X | Name verification failed. | | blacklist\_country | O | O | X | The issuing country is on the blacklist. | | mrz\_protocol\_fail | O | X | X | MRZ protocol could not be recognized. | | Identity\_verification\_fail | O | X | X | ID identity verification failed. | | barcode\_protocol\_fail | O | X | X | Barcode protocol recognition failed. | | no\_face | O | O | O | No face detected in the selfie. | | face\_compare\_underscore | O | O | O | Face comparison score is below the threshold. | | face\_compare\_fail | O | O | O | Unable to continue with the face comparison. | | face\_occluded | O | O | O | The face is occluded and cannot be identified. | | Id\_livness\_fail | O | X | X | ID Liveness check failed. | | liveness\_error | O | O | O | An error occurred during the Liveness check. | | liveness\_fail | O | O | O | Passive Liveness score is below the threshold. | | liveness\_fail\_active | O | O | O | Active Liveness score is below the threshold. | | too\_many\_retry | O | O | X | The number of retries has been exceeded. | | VERIFICATION\_CODE\_MISS\_MATCH | X | O | X | The verification code does not match the entered code. |