> ## Documentation Index
> Fetch the complete documentation index at: https://developers.argosidentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to enable Camera Permission

> Guide on how to re-enable camera permission after denying it in the browser

To take photos, both **device (OS permission)** and **browser (site permission)** must be allowed. If you select "Don't Allow (Deny)" once, the browser cannot show the permission request popup again. Please follow the instructions below to re-enable permissions, then **refresh the page**.

<Warning>
  **Important Notice**

  * If shooting doesn't work in the app/browser, please check both **iPhone(iOS) / Android** instructions below.
  * After changing settings, you may need to **fully close the app → restart** or **refresh the browser**.
</Warning>

<Tabs>
  <Tab title="iOS / iPhone / iPad">
    ## How to Re-enable Camera Permission on iPhone

    ### 1) Allow Website Camera Permission in Safari

    <Steps>
      <Step title="Open the current page in Safari">
        Open the current page (service page) in Safari.
      </Step>

      <Step title="Tap the AA icon">
        Tap the **「AA」 icon** on the left side of the address bar.
      </Step>

      <Step title="Select Website Settings">
        Select **「Website Settings」**.
      </Step>

      <Step title="Allow camera permission">
        Change the **「Camera」** option to **「Allow」**.
      </Step>

      <Step title="Refresh the page">
        Refresh the page and try shooting again.
      </Step>
    </Steps>

    ### 2) Check Safari Camera Permission in iOS Settings

    <Steps>
      <Step title="Open the Settings app">
        Open the **「Settings」 app** on iPhone.
      </Step>

      <Step title="Select Safari">
        Scroll down and select **「Safari」**.
      </Step>

      <Step title="Change camera permission">
        Find the **「Camera」** option and change it to **「Allow」 or 「Ask」**.
      </Step>

      <Step title="Restart Safari">
        Close Safari completely, restart it, and revisit the page.
      </Step>
    </Steps>

    ### 3) (For App Use) Allow iOS App Camera Permission

    <Steps>
      <Step title="Go to Privacy & Security">
        Go to **「Settings」 → 「Privacy & Security」**.
      </Step>

      <Step title="Select Camera">
        Select **「Camera」**.
      </Step>

      <Step title="Allow app permission">
        Find your **app name** in the app list and turn the toggle **ON**.
      </Step>

      <Step title="Restart the app">
        Fully close the app, then restart it and try shooting.
      </Step>
    </Steps>

    <Note>
      Even when using an in-app browser (WebView), shooting is not possible if **iOS app camera permission** is turned off.
    </Note>

    <Frame>
      <img src="https://mintcdn.com/argosidentity/JQX3297EY_mkc1ZP/images/camera_permission/Restrict-Camera-from-iPhone-Screen-Time-settings.jpg?fit=max&auto=format&n=JQX3297EY_mkc1ZP&q=85&s=4fccad9d374e0914272a8793d3ca43c0" alt="iOS camera permission settings guide" width="2517" height="1665" data-path="images/camera_permission/Restrict-Camera-from-iPhone-Screen-Time-settings.jpg" />
    </Frame>
  </Tab>

  <Tab title="Android">
    ## How to Re-enable Camera Permission on Android

    ### 1) Allow Site Camera Permission in Chrome

    <Steps>
      <Step title="Launch Chrome app">
        Launch the **Chrome** app on Android.
      </Step>

      <Step title="Open Settings menu">
        Tap the **「⋮」 menu** in the top right and select **「Settings」**.
      </Step>

      <Step title="Go to Camera settings">
        Go to **「Site settings」 → 「Camera」**.
      </Step>

      <Step title="Turn on global camera permission">
        Turn the top switch **ON** if it's off.
      </Step>

      <Step title="Allow blocked site">
        Select the site from the **「Blocked」** list below and change it to **「Allow」**.
      </Step>

      <Step title="Refresh the page">
        Return to the service page, refresh, and try shooting again.
      </Step>
    </Steps>

    ### 2) Allow Android OS App Camera Permission

    <Steps>
      <Step title="Open Settings app">
        Open the **「Settings」 app** on Android.
      </Step>

      <Step title="Go to Apps menu">
        Go to **「Apps」 or 「Applications」** menu.
      </Step>

      <Step title="Select browser or app">
        Select your browser or **service app**.
      </Step>

      <Step title="Select Permissions menu">
        Tap **「Permissions」**.
      </Step>

      <Step title="Allow camera permission">
        Change **「Camera」** to **「Allow only while using the app」 or 「Allow all the time」**.
      </Step>

      <Step title="Restart the app">
        Fully close the app, then restart it and try shooting.
      </Step>
    </Steps>

    <Note>
      Menu names may vary depending on manufacturer/Android version, such as **「Security & Privacy」, 「Permission Manager」**, etc.
    </Note>

    <Frame>
      <img src="https://mintcdn.com/argosidentity/JQX3297EY_mkc1ZP/images/camera_permission/android_camera_permission.png?fit=max&auto=format&n=JQX3297EY_mkc1ZP&q=85&s=c198eabf9f1b5469710d9486a98d29b5" alt="Android camera permission settings guide" width="1920" height="1827" data-path="images/camera_permission/android_camera_permission.png" />
    </Frame>
  </Tab>
</Tabs>

## Please Check After Changing Settings

<Steps>
  <Step title="Refresh the page">
    After allowing all permissions using the methods above, please **refresh the page (F5 or pull to refresh)**.
  </Step>

  <Step title="Fully close app and restart">
    If you're using an app, please **fully close it from the recent apps list and restart**.
  </Step>

  <Step title="Try another browser">
    If problems persist, try again in **another browser (other than Chrome / Safari)** or contact **customer support**. If the camera fails to open on Android or in an in-app browser (WebView), also see [Android & WebView Camera Troubleshooting](/en/idcheck/getting-started/webview-camera-troubleshooting).
  </Step>
</Steps>

<Info>
  This guide page is designed to supplement the technical limitation where browsers cannot re-request camera permission after it has been denied once. Please follow the steps above in order to use the service.
</Info>